Oaks Mackay Carlyle Suites, Mackay

I had a mix of experiences at this hotel. The rooms were well maintained at a high quality, but I faced issues upon arrival, which led to changing rooms. The service was helpful, especially with a complicated breaker switch situation, though there were some hiccups with refunds. The location was on the fringe, not central, and the noisy pub nearby was a major downside. The dining aspect was limited to just breakfast. Overall, it was a stay with ups and downs.

My stay at the hotel was a mix of comfort and inconvenience. The rooms were spacious and cozy, making for a pleasant stay, although the daylight filtering in could be a bit too bright at times. The service was fantastic, with helpful staff and a clean room, but there was a minor issue with communication about towel replacement. The location had its ups and downs, from a quiet and central spot close to the city center to a noisy area with disturbing activities nearby. The dining experience was not remarkable, with limited options, and the facilities were adequate.

After moving to a quieter part of the building, our check-in got delayed by a couple of hours but the spacious rooms and comfortable beds made up for it in the end for our 2-bedroom unit. The service was exceptional, especially after hours when the staff went out of their way to assist us despite a hiccup with our room. The location was convenient, just a flat 10-minute stroll into the city, close to various restaurants and stores, though slightly affected by noise from a nearby loud pub and fire department. The dining options were satisfactory with tasty salads available. Overall, a value-for-money stay with a few minor inconveniences.